Privacy Policy

Information we collect

When you browse or shop with Arezoona, we may collect information that you provide directly, including:

• your name and contact details;
• shipping and billing information;
• order and transaction details;
• your phone number when provided;
• messages, requests or other information you send to our support team.

We may also receive technical and usage information such as your IP address, browser type, device information, approximate location, pages viewed and interactions with the store.

How we use your information

We may use personal information to:

• process, confirm and deliver orders;
• send order, delivery and service updates;
• provide customer support and respond to requests;
• maintain, improve and secure our website and services;
• detect or prevent fraud, abuse and unauthorized transactions;
• comply with legal, accounting or regulatory obligations;
• send marketing communications where permitted and where the required choices or consent have been provided.

Payment information

Payments are handled through the payment methods and payment providers made available at checkout. Those providers may process payment and transaction information as necessary to complete your purchase.

Arezoona does not need access to your complete payment card number in order to provide ordinary customer support for your order.

Cookies & analytics

Our store may use cookies and similar technologies to keep the site functioning, remember preferences, support secure checkout, understand site usage and, where enabled, measure or personalize marketing.

The choices available to you can depend on your location and the privacy settings enabled on our store. You can also manage cookies through your browser, although disabling necessary cookies can affect how some parts of the website work.

When we share information

We may share personal information with service providers when it is reasonably necessary to operate our store and fulfill your order.

These may include ecommerce infrastructure, payment, fraud prevention, delivery, analytics, communications and customer-support providers.

We may also disclose information when required by law, to protect our legal rights or the safety of our store and customers, or in connection with a legitimate business transfer such as a merger, acquisition or sale of business assets.

How long we keep information

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, providing support, maintaining business records, resolving disputes, preventing fraud and meeting legal or accounting obligations.

Retention periods may vary depending on the type of information and the legal requirements that apply to the store.

Data security

We take reasonable administrative, technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure, so absolute security cannot be promised.

Your privacy rights

Depending on where you live and the law that applies, you may have rights relating to your personal information.

These can include the right to request access, correction, deletion, restriction, portability, or to object to or opt out of certain types of processing.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests. Some requests can be limited where an exception or legal obligation applies.

Marketing communications

If you choose to receive marketing emails or other promotional communications, you can unsubscribe at any time using the unsubscribe option included in the message or by contacting us.

Service messages relating to an existing order, account, security issue or customer-support request are not treated as marketing messages.

International processing

Some of the service providers used to operate our store may process information in countries other than the country where you live.

Where required, appropriate safeguards or other lawful transfer mechanisms may be used for cross-border processing.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our store, services, technology, providers or legal requirements.

The latest version will be published on this page.

Questions about your privacy?

If you have a question about this policy or want to make a request relating to your personal information, contact our support team.