Shipping Policy

Shipping destinations

Arezoona ships to the destinations available at checkout. Available countries and regions may vary depending on the product and delivery service.

If your destination is available in the country or region selector and at checkout, you can place your order normally.

Processing time

Orders are usually processed within 1–3 business days after payment confirmation.

During busy periods, launches, holidays or unusually high order volumes, processing may take slightly longer. We always aim to prepare your order as quickly as possible.

Delivery time

For most destinations, delivery typically takes around 5–8 business days after dispatch.

Delivery estimates are not guaranteed. Customs procedures, local carrier delays, public holidays, severe weather or other circumstances outside our control can affect the final delivery date.

Tracking your order

Once your order has shipped, you will receive a confirmation email containing your tracking information when tracking is available for the selected shipping service.

Tracking can take a little time to update after the carrier receives the parcel, so do not worry if the first scan does not appear immediately.

Shipping fees

Any applicable shipping charges are displayed at checkout before you complete your purchase. The amount may vary according to your destination, order and available shipping method.

Customs & import fees

International shipments may be subject to customs duties, taxes or import charges depending on the rules of the destination country or region.

Unless stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility. Arezoona is not responsible for delays caused by customs processing.

Incorrect shipping information

Please check your name, address, postal code and contact details carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to help, but changes cannot be guaranteed once an order has entered processing or has already shipped.

Lost or delayed packages

If your parcel appears to be significantly delayed or you believe it may have been lost, contact our support team with your order number and tracking information.

We will help you review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.

Questions about shipping?

If you need help with a delivery, tracking number or shipping address, our support team is here to help.