Terms of Service

General conditions

By using this website, you confirm that you are legally able to enter into a purchase agreement in your country or region, or that you are using the website with the permission of a parent or legal guardian where required.

You may not use our website, products or services for any unlawful, fraudulent or unauthorized purpose, nor may you attempt to interfere with the operation or security of the website.

We may refuse or restrict service where reasonably necessary, including in cases involving suspected fraud, abusive conduct, payment issues or misuse of the website.

Products & availability

Arezoona offers footwear and related products from selected brands and suppliers. Product availability may change at any time and certain sizes, colors or styles may sell out without notice.

We make reasonable efforts to present product photographs, colors, descriptions, sizing and other information as accurately as possible. However, screen settings, lighting, packaging updates and manufacturing variations can cause minor differences in appearance.

Unless expressly stated otherwise, the inclusion of a third-party brand or product on our website does not imply that the brand owner sponsors or is affiliated with Arezoona.

Pricing

Prices are shown on the website in the currency applicable to your selected market or checkout. Prices, promotions and offers may be changed or withdrawn at any time before an order is accepted.

If a pricing or technical error is identified after you place an order, we may contact you before processing the order and, where appropriate, offer you the choice to proceed at the correct price or cancel the affected item.

Orders

When placing an order, you agree to provide accurate, current and complete billing, shipping and contact information.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.

Acceptance may depend on payment authorization, stock availability, shipping eligibility and fraud-prevention checks.

We may cancel or refuse an order when reasonably necessary, for example if an item is unavailable, payment cannot be authorized, the delivery information is incomplete or we identify a material pricing or technical error.

Shipping

Shipping options, charges and estimated delivery times are shown where applicable during checkout.

Delivery estimates are provided in good faith but may be affected by carriers, customs procedures, public holidays, weather or other circumstances outside our reasonable control.

For more details about processing, tracking and delivery, please review our Shipping Policy .

Returns & refunds

Returns, exchanges and refunds are handled in accordance with our Refund Policy and any mandatory consumer rights that apply to your purchase.

Where our return policy provides a return window, products must generally meet the stated eligibility requirements, including condition, packaging and proof-of-purchase requirements.

Brands & intellectual property

The Arezoona name, website layout, original text, graphics and other original store content are protected by applicable intellectual property laws and may not be copied, reproduced or commercially reused without permission.

Third-party trademarks, brand names, product names, logos and product designs remain the property of their respective owners. They are used on this website only as permitted and for the purpose of identifying the products offered for sale.

Accuracy of information

We aim to keep product, pricing, availability, shipping and other store information accurate and up to date. However, occasional errors, omissions or outdated information may occur.

We may correct errors, update information or modify website content when necessary.

Where a correction materially affects an order you have already placed, we will handle the situation in accordance with applicable law and these Terms.

Limitation of liability

To the maximum extent permitted by applicable law, Arezoona will not be liable for losses that are indirect, unforeseeable or not reasonably connected with our breach of these Terms.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer remedy that cannot legally be excluded.

Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our store, services, legal requirements or business practices.

The latest version will be published on this page. Changes apply from the date they are published unless a different effective date is stated.

Changes will not remove rights that have already arisen in relation to an existing order where applicable law prevents this.

Applicable law

These Terms are subject to the laws and mandatory consumer protection rules that apply to the relationship between Arezoona and the customer.

Nothing in these Terms prevents a customer from relying on mandatory rights available in their country or region where those rights apply.

Questions about these terms?

If you have a question about these Terms of Service or an order placed through our store, you can contact our support team.