Refund Policy

Returns & refunds

We want shopping with Arezoona to feel simple and reassuring. If your order is not quite right, this page explains how returns, refunds, exchanges and damaged items are handled.

30-day return request window Original payment method Order number recommended

Returns

You can request a return within 30 days of receiving your order.

To qualify, products should be unworn, unused and returned in the same condition in which they were received, with any original tags, accessories and packaging included.

We may ask for proof of purchase before approving a return.

Non-returnable items

We may be unable to accept a return when an item:

shows signs of wear, alteration or misuse;
is incomplete or is missing original packaging or accessories;
is sent back outside the applicable return period;
has been damaged after delivery for reasons unrelated to a product fault.

Nothing in this policy is intended to limit any mandatory consumer rights that apply in your country or region.

How to start a return

Contact our support team before sending an item back. Please include your order number, the email address used for the purchase and a short explanation of why you would like to return the item.

If the request is approved, we will send you the next steps and the relevant return instructions. Items sent back without first contacting us may not be accepted.

Refunds

Once your return reaches us, we will inspect it and let you know whether the refund has been approved.

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time before the funds appear in your account.

Exchanges

If you receive the wrong item, or if a product arrives defective or damaged, please contact us. Depending on the situation and product availability, we will help arrange a replacement, refund or another suitable solution.

Damaged or defective products

Please report damaged, defective or incorrect items as soon as reasonably possible after delivery. Include your order number and clear photos or videos showing the issue so our team can review the request efficiently.

Once reviewed, we will confirm the available solution based on the circumstances.

Return shipping costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are normally the customer's responsibility.

If we are responsible for the issue, our support team will explain the appropriate return or replacement process.

Order cancellations

If you need to cancel an order, contact us as quickly as possible. We will do our best to help, but once an order has entered processing or has shipped, cancellation may no longer be possible.